Welcome to GYENNO SPOON software ( hereinafter referred to as " this
software") and related services. This software is provided by Shenzhen GYENNO
Technology CO., LTD. (hereinafter referred to as "GYENNO Science" or "we").We
respect and protect the personal information of all users who use this software. The
purpose of this policy is to help you fully understand what personal information
we collect about you, why we collect it and how to use it, and to let you know
what rights you enjoy.
Please carefully read and confirm your full understanding of this policy before
registering and using this software. If you use this software, it means that you have
read all the terms of this policy and agree that we collect, use and protect your
personal information in accordance with this policy.If you disagree with some or all
of the contents of this policy, or have any questions about the contents of this policy,
you have the right to immediately stop using the software and contact us.
The policy has indicated the clauses that have or may have a significant
relationship with your rights and interests, the personal sensitive information we
may collect and the clauses that have or may have exemption or limitation of
liability to us in bold / underline and other obvious ways. Please read and pay
attention to them.
We do not provide services to minors.
This policy is an integral part of the GYENNO SPOON app user agreement.
Matters not covered in this policy are applicable to the GYENNO SPOON app user
agreement.
This policy will help you understand the following :
1 . How do we collect and process personal information
2. How do we use caching and similar technologies
3 . How do we share, transfer and publicly disclose your personal information
4. How do we protect your personal information
5 . Your right to your personal information
6. Storage and transfer of personal information
7 . Personal information protection of minors
8. Changes and amendments to this policy
9. How to contact us
For the purpose of providing products and services related to thesoftware, we
will collect your personal information. In this chapter, we will list the purpose,
method and scope of our collection of personal information.
You understand and agree that based on the function and servicepurpose of
the software, and in order to bring you a better product and service experience, we
need to collect some necessary personal information. In this chapter, we set out to
you the purpose, method and scope of our collection of personal information.When
we want to use the information for other purposes not specified in this policy, we
will ask your consent again.We will collect and use your personal information only
for a specific purpose,in the event of the purpose of collection and use your
personal information beyond the scope of purposes, we will notify you and obtain
our consent.
1.2.1 Registration / login
When you register this software, you need to register by means of mobile
phone number and verification code;After successful registration, you can log in
through one of two ways: mobile phone number plus verification code and mobile
phone number plus yourpersonal password.We will collect your mobile phone
number and your password (if applicable).With the product iteration, we may
provide you with more registration and login methods.
If you do not register or log in, you cannot use any function of the software.
1.2.2 Account creation
After you register and log in to the software, you can edit yourpersonal data so
that we can provide you with more accurate services. We will collect your active
uploaded avatar, your real name, gender, age and city. In the process of uploading
your avatar, we need toobtain your permission to take photos, otherwise you will not
be able to upload your avatar.
You do not edit your personal data, we will not collect the aboveinformation,
nor will it affect your use of the functions of this software.
1.2.3 Pre-sales detection
Before you purchase GYENNO SPOON, we provide non mandatory pre- sales
testing services before GYENNO SPOON, which can be done manually machine
sensors collect and analyze hand tremor data to ensure that GYENNO SPOON
matches your real needs. You have right to refuse pre-sales testing services does not
affect the normal use of other functions and services.
1.2.4 Device binding
You can use this software to bind your terminal device and view the real-time
data uploaded by the device.We will collect your device type, device ID, mobile
phone number and device usage record. You can refuse to bind any device. If you
refuse to bind, you may not be able to view the device usage and the information
collected by the device, but it will not affect the normal use of other functions and
services.
We need your permission to access your camera and photos during the binding
process.
1.2.5 Data display
After you bind the device, we will actively collect the hand tremor data
uploaded by the device sensor and form a record;The hand tremor data includes
tremor frequency and tremor amplitude.
1.2.6 Provide you with customer service
In order to help you and receive your feedback,complaints andreports,when you
contact us to apply for dispute resolution, when you contact us or apply for the
settlement of after-sales disputes and disputes during sale to ensure the security of
your account andsystem, we need you to provide necessary personal information,
including the content and contact information you submit, and theservice records,
communication and call records formed accordingly.We will send you our important
notices through the contact information you provide, such as information about
purchase and changes in terms, conditions and policies.
In order to give you a better experience and improve our services, on the
premise of complying with laws and regulations, we may invite you to participate in
the survey on our services through the contact information you provide.If you do not
want to receive our customer service survey, you can contact us at any time through
the contact information provided in this policy.
1.2.7 Safe operation
We are committed to providing you with safe and reliable products and use
environment, and ensuring the data security of users. Ourtechnical means include:
(1) Communication mechanism
· The communication mechanism adopts two- way authentication HTTPS protocol;
·All APIs are authenticated;
· For personal sensitive information such as passwords and ID cards, Password
salting and irreversible algorithm encryption are adopted before transmission.
(2) Permission acquisition
The software adopts the authorization mechanism during use. When users use
relevant functions, they will be prompted to authorizecorresponding permissions to
prohibit privilege abuse. In addition, asking for permission will also explain the
purpose of the currently applied permission to the user. The user has the right to
agree or refuse to authorize the permission. If you agree, the user can use the
function. If you disagree, the user can also use other functions in the software
besides the function.
1. 3 Personal information collected and used with consent would be exempted
from law
Please understand that we do not need your authorization and consent to
collect and use your personal information under the followingcircumstances:
( 1) Required by the administrative and judicial authorities of a country / region;
(2) For protecting others' or your life, property and other significant legal rights and
interests but it is difficult to get the consent from the object.
( 3) Your personal information collected is disclosed by you from other
channels ;
( 4) Necessary for signing or performing the contract pursuant to your requirements ;
( 5) Necessary for maintaining the safe and stable operation ofsoftware and
services, such as finding and disposing faults of the
software and services.
(6) Other circumstances stipulated by laws and regulations.
The cache in app refers to some necessary information related to the
application that is persisted in the user' s storage space.
2 .2.1 We will cache some user information necessary for users to use this app,
including user account, user code, user nickname, access token, etc. Caching user
information is to ensure that users can access the data provided by the server quickly
and safely through the network.
2.2.2 We will not use the cached information for any purpose other than the purpose
described in this policy. When you log out, the user information cached in the mobile
device will be cleared.
The software has the function of clearing cache. You can clear cache
records at any time in "my - clear cache".
We strictly share, transfer and disclosure your personal information in
accordance with laws and regulations.
We will not share your personal information with any company,
organization or individual, except in the following cases:
3.1.1 Sharing with explicit consent: after obtaining your explicit consent or
authorization, we will share you and / or your personal information with other
parties ;
3.1.2 We may share your personal information in accordance with laws and
regulations or the mandatory requirements of the competent government
departments ;
3.1. 3 Share with our related products and platforms, including PDCare, PD Care Dr.
and Ruiyun platform; However, this sharing requires you to use the same account of
this software to register and bind the corresponding app, and agree to the user
agreement and privacy policy/ personal information protection policy of the
corresponding app; Otherwise, this sharing will not happen.
3 .1. 4 We promise and ensure that the products and platforms sharing information
are actually controlled by GYENNO Science network and enjoy legitimate rights
and interests.
3 .1. 5 Share with our affiliated companies: your personal information may be shared
with the affiliated companies of GYENNO Science. We will only share necessary
personal information and are bound by the purposes stated in this policy. If the
affiliated company wants to change the purpose of processing personal information, it
will ask for your authorization and consent again.
3.1. 6 Share with authorized partners: to the extent permitted by laws and
regulations and only for the purpose stated in this policy, some of our services
will be provided by authorized partners.
( 1) We will conduct strict security inspection on the application program
interface (API) and software tool development kit (SDK) for authorized
partners to obtain relevant information, and agree strict data protection
measures with authorized partners to enable them to process personal
information in accordance with our entrustment purpose, service description,
this policy and any other relevantconfidentiality and security measures.
( 2) The purpose, method and scope of personal information collected and
used by the third- party SDK tools involved in this software are listed in the
following table:
Umeng
SDK
umeng
1 . Provide statistical
analysis service based on
equipment and application
performance detection
service 2 Provide regional
data report based on IP
https://www.umeng.com/
page/policy
We will not transfer your personal information to any company,
organization or individual, except for the following circumstances:
3 .2.1 Transfer with explicit consent: after obtaining your explicit consent or
authorization, we will transfer you and / or your personal information to other
parties ;
3.2.2 In case of merger, acquisition or bankruptcy liquidation, if personal
information transfer is involved, we will require the new company and
organization holding your personal information tocontinue to be bound by this
policy, and at the same time, we will require the company and organization to ask
you for authorization and consent again.
We will only publicly disclose your personal information under the
following circumstances:
(1) After obtaining your explicit consent ;
(2) Disclosure based on Law: we may publicly disclose your personal information
when required by law, legal procedures, litigation or government authorities.
We have taken reasonable and feasible measures and technical measures to
protect the information collected related to the service. However, please note that
although we have taken reasonable measures to protect your information, no
software, website, Internet transmission, computer system or wireless connection is
absolutely safe.
We have used industry standard security measures to protect your personal
information from unauthorized access, public disclosure, use, modification, damage
or loss. We will take all reasonable and feasible measures to protect your personal
information, including:
5 . 1 We respect your right to personal information. The following are your legal
rights:
(1) Access: you can view your personal information generated in using our products
or services in order to exercise data access ;
(2) Right of modification: when you find that there are errors in
your personal information processed by us, you have the right to make corrections
by yourself or ask us to make corrections.
(3) Deletion right: you can ask us to delete your personal information at any
time; After you cancel your account, we will also delete your personal information
;If we decide to respond to yourdeletion request, we will also notify the entity that
obtains your personal information from us and ask it to delete it in time. After
deleting the information, we may not delete the corresponding information in the
backup system immediately, but we will delete the information when the backup
system is updated.
( 4) Revocation right: withdraw your authorization or change the scope of your
authorization consent; Processing based on your previous authorization will not be
affected.
( 5) Data portability right: you have the right to ask us to provide you with your
personal information collected by the software and the data uploaded by the bound
device, and transmit it to anyone without our restrictions ;If you need a copy of your
personal information data, please send an email todst@ gyenno. comContact us and we
will verifyyour identity and send back electronic data to you after receivingyour
email.
( 6) Right of objection: you have the right to raise an objection to the illegality of
our behavior at any time. We will respond to your objection and revise the
certificate immediately after confirming the illegality.
5 .2 To ensure security, when you exercise the above rights, we need to verify your
account first, and then process your request.
6 . 1 We will transmit and store the collected personal information on servers in the
People's Republic of China.We will not store and transmit your information to
other countries without yourconsent.
6 .2 During information transfer and storage, we will take measures not lower than
the applicable laws of the People's Republic of China and gdpr requirements for
your information to ensure your information security, and strictly abide by the
provisions of this policy.
Please note that we do not provide services directly to minors and do not use
minor’s personal information for marketing purposes.If you are a minor, we ask you
to stop using the software immediately If you really need to use it, please feel free to
contact us according to the contact information in the user agreement.
Any act of registering, logging in and using the software will default to
the operation of adults with full civil capacity.
8.1 We may revise or update this Privacy Policy from time to
time. Without your explicit consent, we will not limit your rights under this
policy.
8 .2 After the policy is updated, we will show you the changed policy in the form of
push notification and pop-up window when you log in and update the version, so
that you can know the latest version of this policy in time ( you can also view the
latest version of the policy at any time through "my - about us - information
protection policy" ).If you continue to use our services, you agree to accept the
content of the revised policy, but if the updated content needs to obtain personal
sensitive information beyond the collection scope and purpose of the policy, we
will still ask for your consent in a significant way again.
If you have any questions or concerns about this policy or our practices,
please contact us through:
Address: 801-804 & 904,Building B2, Phase II, Creative City, Xian Dong Road, Xili
Street, Nanshan District, Shenzhen,518055, Guangdong, P.R. China
Tel: [0086-4008033037]
Data Protection Officer: [ dst@gyenno.com ]
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